Terms And Condition

Welcome to Escapenesia. By accessing or using our services, you agree to be bound by the following terms and conditions:

1. Booking and Payment

  • Booking: Bookings can be made online through our website or via our official representatives. A booking is considered valid once we receive a deposit or full payment, as specified for the chosen package.
  • Payment: We accept various payment methods, which will be communicated during the booking process. Full payment must be completed by the specified due date to confirm your reservation.

2. Changes and Cancellations

  • By Escapenesia: We reserve the right to modify itineraries or cancel trips if necessary, such as due to adverse weather conditions or unforeseen circumstances. In such cases, we will offer alternatives or refunds in accordance with our policies.
  • By the Customer: If you need to cancel or change your booking, please notify us as soon as possible. Cancellation fees may apply depending on the notice period and our cancellation policy.

3. Pricing and Inclusions

  • Pricing: Prices are subject to change without prior notice; however, prices confirmed at the time of booking will be honored.
  • Inclusions: Services included in the package are detailed in the package description. Additional services or personal expenses are not included unless explicitly stated.

4. Customer Responsibilities

  • Travel Documents: Customers are responsible for ensuring they have valid travel documents, such as passports and visas, and meet any required health regulations.
  • Insurance: We strongly recommend that customers purchase travel insurance covering cancellation, accidents, and health-related matters.

5. Limitation of Liability

Escapenesia is not responsible for any loss, injury, or damage caused by third-party actions, weather conditions, natural disasters, or other circumstances beyond our control.

6. Conduct and Safety

  • Conduct: Customers are expected to behave respectfully and adhere to local laws and regulations during their trip. We reserve the right to terminate the participation of any customer exhibiting inappropriate behavior without a refund.
  • Safety: While we prioritize customer safety, customers must follow the instructions of guides and take reasonable precautions to ensure their own safety.

7. Complaints and Feedback

If you have any complaints during the trip, please inform your guide or our representative immediately so we can address the issue. We also highly value your feedback to help us improve our services.

8. Governing Law

These terms and conditions are governed by the laws of Indonesia.
By continuing to use our services, you acknowledge that you have read, understood, and agreed to the terms and conditions stated above.

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